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Terms & Conditions

Charles Lansdown Tailored Leathers

Privacy Policy, Terms &­ Conditions

This is a guide to understanding our Privacy Policy, terms and conditions and to help answer any questions regarding shipping, payment processes, and exchanges.

If your question is not answered below please send us an email brad@charleslansdown.com and we will be happy to assist you!

Happy Shopping!

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Privacy Policy

We take your privacy very seriously. Your information is confidential.

Charles Lansdown Tailored Leathers will take all the reasonable steps to protect the personal information of our clients.

Our website charleslansdown.com is safe and secure. We protect your transactions and personal information. Personal information will never be shared to any third parties. Only the necessary delivery information such as contact details and delivery address will be made available to our trusted courier company.

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Terms & Conditions

Returns & Exchange Policy

We want you to be happy with your purchase.  

Standard products may be exchanged for a different item or colour variation, within 5 days of receipt, provided that such item is available and is available at the same price as the product originally purchased. In such a case, the purchaser will be required to return the item/items at their own cost. The replacement item will be subject to our standard delivery times. The purchaser will be liable for the shipping costs of the replacement item.

products are to returned unused in their original packaging. We reserve the right to inspect the product to validate your return. Please refer to our below examples for guidelines on making sure that your product is returnable.

Sale products are not eligible for return or exchange.

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Delivery Policy

Shipping and delivery is available to South Africa and internationally. Orders will take 1-4 weeks to process and ship and an additional 5 working days to ship within South Africa and 14 days to ship internationally, subject to availability and receipt of payment.

Actual Shipping times may vary due to unforseen circumstances.

We offer free delivery within South Africa for orders over R700. Orders under R700 will incur an R80 shipping fee. International shipping is charged at a flat rate of R1500.

Any query relating to the order must be made in writing to Charles Lansdown Tailored Leathers within 24 hours after receipt of delivery.

Please note that shipping fees are not refundable.

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Payment Security

Credit card transactions will be acquired for Charles Lansdown Tailored Leathers via PayFast (Pty) Ltd who are the approved payment gateway. PayFast is a licensed System Operator with the Payments Association of South Africa (PASA). PayFast is fully PCI compliant and uses the strictest form of encryption. No credit card details are stored on the website. Users may go to www.payfast.co.za to view their security policy.

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Products

We handmake our unique high-end products.

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Service Disruption

We reserve the right to limit or discontinue the use of this site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.

Charles Lansdown Tailored Leathers cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures.

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Intellectual Property

Charles Lansdown Tailored Leathers retains all copyright and other rights to services, as well as listings, information, images, videos, and databases (the “Property Protection”).

Any modification, reproduction, publication, disclosure to third parties and / or exploitation of the protected property without the prior written consent is expressly prohibited by Charles Lansdown Tailored Leathers.

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Order Cancellation

In an event where Charles Lansdown Tailored Leathers suspects fraudulent behavior we reserve the right to cancel or refuse to fulfil an order.

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Accepted Payments

Payment may be made via Visa and MasterCard credit cards.

Transaction Currency is South African Rand (ZAR).

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Charles Lansdown Tailored Leathers Contact

brad@charleslansdown.com

Support: +27(0)76 518-9640

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Rights Reserved

Charles Lansdown Tailored Leathers reserves the right and sole discretion to change its Terms & Conditions and Privacy Policies at any time without notice.

Anything found on this website including, services, images, listings, information and databases are the intellectual property of Charles Lansdown Tailored Leathers and so protected under copyright the “Property Protection.” Any modification, reproduction, publication or disclosure to third parties or exploitation of the protected property is strictly prohibited without the prior written consent of Charles Lansdown Tailored Leathers. This includes, but is not limited to the copying of any design or style.

Company Information

This website is run by Charles Lansdown Tailored Leathers based in South Africa.